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To be eligible for a return, the headphones must be in their original condition, unused, and in the original packaging. You must initiate the return process within 30 days of receiving your order. If the product shows signs of wear or damage, we reserve the right to deny the return request. Please ensure that all accessories, manuals, and any promotional items are included with the return.
To initiate a return, you must send an email to [email protected]. In your email, please include your order number, a brief description of the issue, and your request for a return. We will respond to your request within 3 business days with further instructions. It is important to keep an eye on your email for our response, as we will provide you with a return authorization if your request is approved.
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. If the return is due to a defective product or an error on our part, we will cover the return shipping costs. Please retain your shipping receipt as proof of return.
Once we receive your returned headphones, we will inspect the item to ensure it meets our return eligibility criteria. This process typically takes 5-7 business days. If your return is approved, we will process your refund to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund, which can vary from 5 to 10 business days.
We do not offer direct exchanges for products. If you wish to exchange your headphones for a different model or color, you must first return the original item and then place a new order for the desired product. This ensures that you receive the correct item without delay. Please follow the return process outlined above to initiate your return.
If you receive a damaged or defective item, you must notify us within 7 days of delivery by emailing [email protected]. Please include photos of the damage or defect in your email. We will assess the situation and may offer a replacement or refund based on the circumstances. It is crucial to report any issues promptly to ensure a satisfactory resolution.
This Return and Refund Policy is subject to change at any time without prior notice. We encourage you to review this policy periodically for any updates. By making a purchase from echowaveaudio.com, you agree to abide by the terms outlined in this policy. If you have any questions or concerns regarding your return, please do not hesitate to contact us via email at [email protected].